Training & Certification Programs

Truth Tribe Academy ™

Training that changes behavior. Make your people feel it, live it, deliver it.

Overview

Research shows 70% of training knowledge is lost within weeks without reinforcement. Our programs address this through spaced learning, practical application, peer community, and behavioral reinforcement. We reject death-by-PowerPoint in favor of bold, hands-on workshops and certifications that actually change behavior. Participants earn "Certified Realist" badges with ongoing tribe access, creating a community of practice that sustains learning beyond the classroom.

Service 5.1: CX Foundations Bootcamp

Overview

Intensive 3-day immersive program providing foundational CX knowledge and practical skills for professionals new to customer experience or organizations building broad CX literacy. Combines conceptual frameworks with hands-on application, equipping participants to contribute immediately to CX initiatives.

Program Structure

Day 1 - CX Strategy and Business Case: What is customer experience and why it matters, CX strategy frameworks, building business cases and ROI models, understanding the CX maturity journey

Day 2 - Customer Research and Journey Mapping: Voice of customer methodologies, customer research techniques, journey mapping fundamentals with hands-on practice, emotion mapping and pain point analysis

Day 3 - Experience Design and Measurement: Service design principles and prototyping, touchpoint optimization, CX metrics and measurement frameworks, continuous improvement approachesOutside-In Customer Understanding (ethnography, Jobs-to-Be-Done, behavioral analysis)

Key Outcomes

• Personal CX toolkit, certificate, and digital badge

• Team fluent in CX concepts and frameworks

• Ability to conduct journey mapping and analyze VoC data

• Capability to build business cases for CX improvements

• 90%+ participant satisfaction ratings

• Foundation for advanced training and development

Service 5.2: CX Leadership Program

Overview

Advanced executive development program for senior leaders responsible for customer experience strategy and organizational transformation. Combines strategic frameworks, change leadership skills, and executive peer learning in an intensive, time-efficient format.

Program Modules

• Module 1: CX Strategy and Business Model

• Module 2: Organizational Transformation and Change

• Module 3: Advanced Measurement and ROI

• Module 4: Technology Strategy and AI Integration

Key Outcomes

• Executive-level strategic capability in CX

• Peer network of CX leaders across industries

• Ability to build compelling business cases for CX investment

• Change leadership skills for cultural transformation

• Certified CX Executive credential

Service 5.3: Frontline Excellence Training

Overview

Practical skills training for customer-facing employees (retail, contact center, service, hospitality) focused on behaviors that drive customer satisfaction and loyalty. Emphasizes empathy, problem-solving, communication, and emotional intelligence in immediately applicable formats.

Core Content

• Empathy development and active listening

• Problem-solving and de-escalation techniques

• Product knowledge and cross-selling

• Resilience and stress management

• Industry-specific scenarios for relevance

Key Outcomes

• Skills handbook, certification, personal development plan

• Improved customer satisfaction scores (10-30% typical)

• Reduced complaints (20-40% reduction)

• Increased employee confidence and engagement

• Decreased turnover (20-30% reduction)

• Enhanced brand reputation and service consistency

Delivery

Timeline: 1-3 day sessions or 12-week programs

Differentiation: "Certified Realist" badge with ongoing tribe access. Online/in-person hybrid for scalability.